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Benefits of Managed Mobility Services When a business company wants to optimize the performance of its workforce, the trend, nowadays, is to outsource through a managed mobility service provider to help the company manage the workforce by way of allowing the provider to use mobile devices as tools to implement any of its various services, such as: sourcing and logistics, management of services of the client company, managing devices, applications, systems, content, and data security, financial management, and even business intelligence. Due to the fact that companies are now adopting advanced technologies in their enterprises, such that their IT departments are becoming more complex, these companies are seeing that mobile devices, that are used and integrated within the business operations, are posing communication management challenges, such that they want to optimize the investment cost of utilizing these devices and manage the manner of using the devices, as well as protect the security of the network and data. The main reason why enterprise mobility has the potential to be a dominant device for frontline workers is due to the technological characteristics of the device, which can be used in many different situations, normally, in the perspective of an employee’s routine activities; for instance, a retail worker can access product information in real time to help customers or a factory worker can immediately report a machine problem at the very instant of discovering it.
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The advantages of mobile devices which contribute to value the frontline employees are: portability, which is the ability to use the device anywhere; availability, which is the ability to use the device anytime; sharing, which is the ability of the device to share the device screen with others; access data in context, which is the ability of the device to access data and content when needed; capture data in real time which is the ability to capture and upload data to systems for recording purposes; improved user experience, which has the ability to streamline and improve user experience compared to the desktop device; personal ownership of the device, which helps employees to access to the company’s systems; independent system, which has the ability to be functional without affecting other systems; geolocation, which is the ability to log position of the device with respect to the user; and built-in camera, which has the capacity to scan data for uploading into systems or recording videos and photos for knowledge sharing.
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These mentioned advantages are based on smart phones and tablets alone and the mobile device landscape is likely to progress, creating further more improved mobile devices, which companies must put this tool high on their agenda, especially if a company’s workforce are not sitting in offices but are in their respective fieldwork, for the company to have a competitive advantage.

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